Introduction

Agnes Support Services Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws and regulations, including those specific to the state of Maryland.

Information We Collect
We may collect the following types of information:

Personal Identification Information: Name, address, email address, phone number, date of birth, and other contact details.
Health Information: Medical history, treatment plans, and other health-related information necessary for caregiving services.
Financial Information: Billing details, payment methods, and insurance information.
Technical Information: IP addresses, browser types, and usage data collected through cookies and similar technologies.

How We Use Your Information
We use the collected information for the following purposes:

Service Delivery: To provide and manage our caregiving services.
Communication: To contact you regarding appointments, services, and updates.
Billing and Payments: To process transactions and manage billing.
Compliance: To adhere to legal obligations and regulatory requirements.
Information Sharing and Disclosure

We may share your information with:
Authorized Personnel: Our employees and contractors who need access to perform their duties.
Third-Party Service Providers: Partners who assist in service delivery, billing, or technical support, bound by confidentiality agreements.
Legal Authorities: When required by law, such as in response to court orders or legal processes.
Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

Your Rights

You have the right to:
Access and Correction: Request access to your personal information and correct inaccuracies.
Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
Opt-Out: Unsubscribe from marketing communications.
Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date.

Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:

Agnes Support Services Inc.
5100 Buckeystown Pike, Ste 250-212
Frederick, MD 21704-8336
Phone: (667) 273-0675
Email: info@theagnes.org